Help Centre

What CSV files does Feefind accept?

Two files, both in CSV format:

• Payout report from your payment processor. For v1 this means the Stripe payout detail export, containing columns for transaction ID, amount, fee, net, description, and status.
• Order export from your shop system, containing at minimum order ID, gross amount (or total), and transaction date.

Each file is validated before parsing. A malformed row gets a specific error message — the tool never silently omits data or shows a stack trace.

How does the fee comparison work?

Feefind compares the actual fee charged in your payout report against the Stripe standard US published schedule: 2.9% of the transaction amount plus a flat $0.30. If the actual fee is higher than this baseline, the difference is reported as a fee discrepancy.

The tool does not assert that your processor overcharged you. It shows the arithmetic — expected fee, actual fee, and the dollar gap — and lets you decide what it means. Some discrepancies are explained by interchange rates for specific card types, which the detailed fee explanations at /fees describe.

An order is in my export but not in any payout. What does that mean?

Feefind flags this as a missing order. It means the order appears in your order export but could not be matched to any line in the payout report you uploaded. Possible reasons:

• The order settled in a different payout period (timing differences are common)
• The order was refunded before settlement
• The transaction ID format differs between your two systems

Each missing order is listed with its full dollar value so you can trace it manually.

Is my data stored or retained?

On the free tier, no. Your uploaded CSV files are sent to the reconciliation API, processed in memory, and discarded immediately after the result is returned. They are not written to disk or stored in any database. The reconciliation result exists only in your browser session.

On the paid tier (not yet available), reconciliation summaries and line-item data are stored in Cloudflare D1 so you can review past reconciliations. You will be able to request deletion. See the privacy notice for details.

What does the "unexplained difference" figure mean?

This is the core output of Feefind. It is the amount by which the total of everything in your payout report differs from the total you would expect given your orders and the published fee schedule. It is computed directly from your uploaded files — if it cannot be computed for a given pair of files (for example, because a row is unparseable), Feefind says why rather than showing $0.00.

The unexplained difference can include timing effects, currency conversion fees, instant payout fees, or fees that do not match the published schedule. Every contributing factor is itemised separately in the breakdown.

How do I report a reconciliation that looks wrong?

Each line in the reconciliation result includes a feedback button. Click it to open a form where you can identify the row, say what you expected, and add a comment. Your report is stored in Cloudflare D1 and reviewed manually by the operator.

You will not receive an automated response. There is no email sender wired to this site. Reports are reviewed in batches. If your report identifies a genuine bug, the fix will appear in a future update. You can also email feefind@agen2ic.ai for complex questions.